Frequently Asked Questions
Where are the garments made?
All the garments in our collection are designed in Spain and always produced within the European Union.
How do the sizes work?
Most of the garments in our store are one-size-fits-all. In that case, we always detail in the description what standard size the garment would be equivalent to, and the usual size of the model shown in the photo, so that you can get an idea. They are usually garments made with patterns and elastic fabrics that fit several sizes. If you have questions about the sizing of a specific garment, you can contact us for more concrete information by sending an email to hola@naturalbylila.com
What payment methods do you accept?
The payment methods we currently accept are: credit card, Bizum, PayPal, Google Pay and Apple Pay. We do not offer cash on delivery.
How long does it take for my order to arrive?
At Natural by Lila, we offer two types of shipping to mainland Spain:
Express shipping has a delivery time of 24/48 business hours.
Standard shipping has a delivery time of 3-4 business days.
You can see all the details regarding shipping here.
Can I track my shipment?
As soon as your order leaves the warehouse, we will send you an email that will include a tracking link and number so you can check the status of your order.
What happens if I'm not home on the day of delivery?
Correos makes two delivery attempts at the address provided by the customer. If no one is there, you will need to go to the nearest collection point to your home, which will be indicated by mail, to pick it up.
Here you have more information about the shipping of our orders.
Can an online order be exchanged or returned?
Yes, we accept exchanges and returns for online orders. Click here for more information.
Can I cancel my order?
Once an order is processed, it automatically moves to the warehouse preparation area. If the order is already with the transport company, a €5 charge for return shipping from Correos to our facilities will be applied, and the right of withdrawal by law will be enforced.
What should I do if I receive an incorrect or defective order?
In that case, we will proceed to exchange it for the correct product at no cost to you, following all the instructions explained in this section.
Have you had any problems?
This is the channel to report any situation arising from your purchase.
Recommendations when filing a complaint: detail the situation or problem, include the order number, and state what a satisfactory solution would be for you.
Remember, we are obliged to respond to you within a maximum period of 1 month, and if you do not receive a satisfactory response, you can resort to the European Online Dispute Resolution Platform.
